Stay away from Ooba Insurance

Very disappointing. No service. I logged a claim on 30 May, my tiles started lifting in my bathroom. I was told on the date I logged my claim an assessor will call me within 24 - 48 hours, 3 days later I eventually traced the assessor and made my own arrangements. Ooba then decided that they will not honour my claim, even though I was under the impression I was covered for "wear and tear" and damage at my house, seeing as I took out comprehensive cover. To date I am still waiting for Ooba to send me the letter they said they will so that I can dispute this. I just cancelled and signed up with another company. Ooba insurance is most probably the worst company I have dealt with, stay away from them.