AD
Aiyaaz D
1 reviews | Active since Nov 2014
06 Jul 2022, 12:20
Significant Drop in Service/Performance
The change to Brolink as their underwriting company has seen a rather significant performance dip in what I had before considered as the best insurance company I've worked with. In fact, I recently took out a new policy with Ooba and was considering moving some other short term policies to Ooba. I'm not sure I will still be moving any of those policies and may in fact consider moving away from Ooba entirely, pending the handling of a current claim.
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Replies (2)
oobainsure's replyOfficial
06 Jul 2022, 12:47Hi Aiyaaz
Thank you for bringing your current claim experience to our attention.
We also appreciate you giving us an opportunity to try and remedy the situation. We'll escalate your concerns regarding your perceived drop-in service level since the switch to Brolink.
Lastly, we apologize for any inconvenience this current claims situation might have caused.
Regards
ooba insure
Thank you for bringing your current claim experience to our attention.
We also appreciate you giving us an opportunity to try and remedy the situation. We'll escalate your concerns regarding your perceived drop-in service level since the switch to Brolink.
Lastly, we apologize for any inconvenience this current claims situation might have caused.
Regards
ooba insure
Best regards,
oobainsure's reply06 Jul 2022, 12:47
Official
Hi Aiyaaz
Thank you for bringing your current claim experience to our attention.
We also appreciate you giving us an opportunity to try and remedy the situation. We'll escalate your concerns regarding your perceived drop-in service level since the switch to Brolink.
Lastly, we apologize for any inconvenience this current claims situation might have caused.
Regards
ooba insure
Thank you for bringing your current claim experience to our attention.
We also appreciate you giving us an opportunity to try and remedy the situation. We'll escalate your concerns regarding your perceived drop-in service level since the switch to Brolink.
Lastly, we apologize for any inconvenience this current claims situation might have caused.
Regards
ooba insure
Best regards,
AD
Aiyaaz D's updateReviewer Update
11 Jul 2022, 15:09With assistance from Ooba in escalating the matter and then excellent service from the Brolink consultant that took over the handling of the claim. My confidence restored in Ooba and also awareness raised of Brolink, with whom I would definitely consider for future policies and/or transfer of existing policies.
AD
Aiyaaz D's update11 Jul 2022, 15:09
Reviewer Update
With assistance from Ooba in escalating the matter and then excellent service from the Brolink consultant that took over the handling of the claim. My confidence restored in Ooba and also awareness raised of Brolink, with whom I would definitely consider for future policies and/or transfer of existing policies.