Shocking Service

I've been a loyal client of Ooba/Hollard for the past 8 years. I've never missed any payments. This is the 1st time ever submitting a claim. I cannot help but be frustrated and disappointed with the way I've been treated. Ooba and Hollard obviously do not care about their clients nor do they take client service seriously! <br> As a consumer I pay you for a service and their role as the insurance company is to place me back in the same position I was before this incident arose. That is what I expect of them, nothing less!<br> Since submitting the incident I have had to constantly follow up with them. Not once have I been phoned to be updated/ given feedback on the progress of my claim. It's been over a month now and my wall is still in the state they left it after breaking the tiles to get to a pipe to fix. So much for placing me back in the same position as i was before this incident arose. Shocking service! Shocking turnaround! What do you pay for?<br> Terribly disappointed client!