RUN AWAY FROM OOBA

Wish Hello Peter allowed NO Stars!

Our initial claim was made 08/02/2024 - 09/02/2024 you will I spoke to a 'manager' / 'supervisor'. After a long argument with Floorz & Blinds as well as OOBA our geyser for eventually replaced Saturday 10/02/2024 (3 days without a geyser).

After our geyser was replaced our pressure dropped dramatically and Floorz & Blinds (the sub contractor they choose to use and the only one they have clearly) had to come replace the Pressure Release Valve (this took a week to get sorted - meaning we could not use our washing machine or wash our dishes as the pressure was non-existent meaning there was hardly any to no water available).

They replaced the PRV 18/02/2024 @ 14:00, by 15:00 there was water spewing out our roof and we had to call them back and switch off our water. After the 'plumber' from Floorz & Blinds returned around 16:00 he stated that he did not tighten the PRV properly and the problem should be resolved.

Pressure started dropping again around 16:30, the 'plumber' would have contacted the office Monday and give us feedback on their solution. As I went to the main bathroom upstairs around 17:00 18/02/2024 the whole floor was under water and the ceiling had visible water damage. My husband then climbed into the roof to see what was going on as the 'plumber' stated the repairs were done. By this time there was no pressure again and we could not use the washing machine, basin for dishes or shower. Upon my husbands inspection we realized that the 'plumber' had just clamped / bent the overflow pipe (this was his solution to the water spewing out the roof again). Since he bent the pipe into the ceiling to clamp it off, he wet the whole ceiling in that section leading to water damage on our bathroom ceiling and the leakage through our ceiling.

Since yesterday morning 19/02/2024 we have been calling and calling OOBA and my husband has been speaking to a 'manager' who till date still has not come back to us with feedback or a solution as to when OOBA will be resolving this matter! Since this morning we have been calling again and all managers are not available and apparently his manager is not in today. Whenever we call the call centre and request to speak to a manager, all managers are always in a meeting, not in or unavailable or we have to hold on for over 30 min.

Summary: The PRV does not work (can not use our bathrooms, washing machine, showers, etc. The overflow pipe is clamped and it is not acceptable. Our ceiling is damaged in our bathroom because of this workmanship. We are not sure if our 'new' geyser is now damaged because of this workmanship considering there was water spewing out again, which was the initial reason we made a claim 08/02/2024. We are still trying to beg them and get a hold of them to come sort out their mess.