Rude, arrogant and unprofessional-this is Ooba Rent Protector. STAY AWAY

We used Ooba rent protector for one of our properties and we consistently paid their monthly fees. When it came time for our damages claim, we had to go through a lengthy process to get some payment made but it was eventually settled. It was a further claim that we had which revealed the TRUE attitude and personality of Ooba Rent Protection. It should also be mentioned that our claims are a fraction of what we paid over the period of 12 months. STAY AWAY FORM THIS COMPANY!! We have written to the CEO of Ooba and await his response.

Due to the extremely poor condition of our property, we almost lost a new tenant and there has been a deduction of rental since the tenant moved in after the agreed time line. This was based on the damages caused by the old tenant who was covered by Ooba Rent Protector. The policy also holds that if the property is “UNOCCUPIED” without a tenant, there will be cover for a period of time.

When we approached Ooba, we were met with great arrogance and rudeness. They refused to pay the rental that we lossed as they did not cover the new tenant even though the loss was experienced because of the OLD Tenant that they actually were paid to cover. When we mentioned that they should reimburse us for the funds that we lost because the place was “UNOCCUPIED and UNTENANTED” for a few days as per the description of their policy, they pushed back saying that we still have a tenant anyways so the cover does not apply. So they would have paid if we lost the tenant completely but won’t pay if we have lost a few days that the tenant has claimed due to the property being damaged and the place was essentially empty because of the previous tenant that they insured and covered.

The claim is a small one but this post is based on principal and to call out the disgusting attitude of Ooba rent protector employees namely Carl De Langa and Amanda Boshoss. In fact, Carl De Langa (a Key Accounts manager) was actually screaming over the phone at me and his manager, Amanda Boshoss took the approach of constantly cutting me off when I tried to explain my point of view. She also eventually started to raise her voice at me to which I ended the call. When I addressed the behavior of Carl, she refused to discuss and address the matter even though there is a recording of the call. Clearly, this is the standard at Ooba and it is normal to be disrespectful and be rude to clients. In business you can disagree with you customers but you can do it in a respectful and professional manner. Clearly Carl and Amanda have no concept of customer service!

To Ooba, we have a PORTFOLIO of PROPERTIES around the country and this claim is not going to make us rich but the way you have handled this issue and the total disrespect and lack of customer service displayed by your team, will make us NEVER engage with you again. Apart from this post, we will be informing every company, organization and individual that we know about this experience. Thanks to Carl and Amanda, you will NEVER do business with us or any of our affiliates ever again.

I would like to advise Ooba to TEACH and TRAIN your staff on how to deal with customers because you will lose much business and you are not the only RENTAL INSURANCE company in South Africa.