Rejected Claims: Disappointed home owner

ood day, I would like to lay a complaint regarding my rejected claim ********** . I claimed for three roof leaks after the previous thunderstorm. The assessor came on the 30th of November 2018. I followed up with hollard and this morning I was told that they received the report from the assessor with the following comments: · Tiled roof is 13◦ instead of 17◦ · Mezzanine roof 13◦ instead of 11◦ Therefor the claim has been rejected. When we took up this insurance none of these technicalities were mentioned. And as a homeowner how are we meant to know/check and have this information off hand. Ooba insured this building without requesting this information from neither us nor the bank that we are financed by. However now it’s the basis of the rejection. I find this then absurd that you would take our premiums for almost three years and then reject our claims on this basis. Why then should we continue to pay for the premiums if you cannot cover the damages going forth? We have spent roughly R21k on this insurance during the past 2 ½ years and this to me appears to be a waste of time and money if you cannot honor your end of the agreement. This in turn means that unless we have the roof redesigned and reconstructed then the falls out of your scope of insured items. I would like a response form you with the way forward in this regard. I would also like to get clarity on the what else you do not cover on building insurance that you do not state or omit to mention in your policy before I escalate this to the ombudsman. I find that ooba needs to show some prudence by sending an assessor prior to signing up clients onto their scheme as we have answered and provided information to the best of our ability, these questions were never asked and that worries me as to what else there is that we haven’t been informed about. I am therefore not aware what I am paying for and would rather have an assessor be sent through to validate our cover. I have another pending claim that I am interested to know what your reason for rejection will be. Very disappointed client