Rejected claim

Bad service ever,it took 3 months for cupboards claim only to be rejected,after numerous calls,no communication from their side,they send own plumber to fix pipe burst,water damaged my cupboards now the refuse to fix damaged cupboards they say it looks like old damages,my cupboards were in good condition before pipe burst,now they say maybe roof is leaking of which there is no such,very unprofessional employees every time i call im on hold for Atleast 30 minutes,speaking to different people its like they all work in different company,i literally pay for nothing,its clear should i have a major problem we are going to be homeless,very bad bad service