****** Insurer, No Regard for a Client, Terrible Service

******s Insurance Company. I've received the worst ever service from Brolink Insurance who do claims for Ooba Insure, We reported a claim on 13 Jan 21 , there was a delay where eventually assessor's came out to assess the claim and advised that because the loss on the built in stove is covered , do we want them to repair or replace the unit and we opted for a replacement. When assessing the Unit, the assessor broke our cupboards and told us not to worry as the insurance will repair the damage caused by them. Weeks went by , no feedback from the insurer, we called them very shockingly the 1st claims agent told us claim had been rejected, we referred to PPR regulation that no communication was sent to us, the agent read out over the phone the assessor's report, where the assessor's told the insurer that they'd interviewed us on this loss , which was a blatant lie, I told the agent that the assessor's were in such a hurry , they even broke our kitchen unit and left it hanging lose, a safety harvard we were also now left with. I requested to speak to a manager, the agent said no one is available to assist since they all working from home.... I insisted on speaking to someone, where finally I was put throght to the SO CALLED MANAGER who at first addressed me in pure Afrikaans and as kept to the language I under, she just said they'll get back to me - VERY RUDE, APPALLING TREATMENT.....Beware if you have an insurance with them....waited about 3-5 days later, got a call from someone saying claim has been approved and all necessary excess arrangements , repair dates etc, this was followed by not ONE but TWO written confirmations....1 day before the repair day, someone calls and says Oh sorry we no longer coming as insurer declined.... Ridiculous Service and No TCF what so ever....I called inurer As ALWAYS CLIENT MUST FOLLOW UP with their OWN airtime, each call avaged an hour!!! It's been **********....I furnished insurer with the confirmations received, called them and GUESS What Their Claims supervisor whilst making an enquiry told me " YOU ARE AROUND in Circles, she needs to do other stuff, I'm wasting her time!!!!!! I called again recently requested all my recordings to take the matter further ___ Till to day NO FEEDBACK, NO RESPONSE ON MY COMPLAINT.... Hence this is a start to me seeking assistance externally and warning all who are clients to this FSP!!! Absolutely no regard for the client, but 1st to take your money every month!!