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Natasha N
1 reviews | Active since Jul 2024
03 Jul 2024, 13:34
Quoted Incorrect Finance and ended up paying more
Be very careful when dealing with OOB Home Loans - they got me finance on my bond and gave me the incorrect interest rates and repayment terms. When I finalised the finance I realised the interest rate and repayment terms were higher than the quote I accepted. When I complained to OOBA they took very little accountability and offered me a small pay out as a "token of their apology" even though it has put me out of pocket by R80 000! They also play in a grey area as this issue falls outside of the FAIS Ombudsman's Jurisdiction so there is no recourse for them and they get away scott free.
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Replies (1)oobainsure's replyOfficial
03 Jul 2024, 15:42Dear Natasha
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's reply03 Jul 2024, 15:42
Official
Dear Natasha
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
