Quick to take, but not to give

I lodged a claim around 20/02/2025 after having a part of my wall broken due to the flooding. Till today I have not received a payout even after receiving a very generic response from them on 03/03/2025.

They are VERY quick to ask for their money if you missed a payment, but getting money from them seems that it is not as easy for them to fill a claim.

I tried to call them and the second I said I wanted to follow up on a claim I was "transferred to a claims agent" and after nearly 11 minutes on hold, I ran out of airtime.

I will be cancelling this building insurance as soon as possible!