KS
Kathleen S

1 reviews | Active since May 2024

20 May 2024, 21:49

Poor service, worst claims department.

Very bad experience with their claims department. They don't have reputable contractors that inspect the claims, they send the cheapest contractors they can find. Then they reject even the smallest of claims without validation, their is no assistance in their claims department and the complaints department could care less to resolve. In short they love doing business when taking your money but not likely to pay when it is their turn, then they rather just ignore complaints and queries rather than resolve.

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Replies (1)
oobainsure
oobainsure's reply21 May 2024, 09:04
Official
Dear Kathleen 

Thank you so much for getting in touch with us and bringing the matter to our attention.  We are so sorry to hear about your experience and apologize for the inconvenience caused.  We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure