Poor Service, Unresolved Damage, and Unacceptable Resolution Offer

We had a leak in the wall connecting our kitchen and bathroom. Ooba’s contractors came out and cut open both the shower wall in the bathroom and the kitchen wall to expose the pipes and repair the leak. While the leak was eventually fixed, the service since then has been shocking. It took them months to get back to us about repairing the damage to the tiled areas they destroyed in the process. On top of that, during the pressure test they conducted to locate the leak, they blew the pressure valve on our outbuilding geyser. This issue has still not been resolved, and as a result, our domestic cleaner has had no access to hot water for an extended period. Now, Ooba has come back to us saying they will only pay us R6,000 to fix the damage ourselves — because they “can’t find matching tiles” for our bathroom and kitchen. This is completely unacceptable. If matching tiles cannot be sourced, Ooba must take responsibility and retile the entire bathroom and kitchen to ensure a proper, professional finish. A partial fix using mismatched tiles is not a reasonable or fair solution — especially considering the inconvenience we’ve already endured. We are extremely disappointed with the lack of urgency, accountability, and the low standard of after-service care. We expected far better from an insurance provider. We would like this issue escalated and resolved immediately.