HZ
Helouise Z
1 reviews | Active since Aug 2018
25 Jul 2024, 15:01
Poor service from Ooba home insurance
I’ve posted on hellopeter a while ago. Was promised that they will look into it, but still nothing. They don’t respond to my messages or emails. When I phone in they don’t know what’s going on on my profile. My roof started leaking 6 months ago after a really big storm. The damages to my house is getting worse and worse. All Ooba does is ‘investigate’. I’m so disappointed that I chose to insure with them upon registration of our house.
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oobainsure's replyOfficial
25 Jul 2024, 15:23Dear Helouise
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's reply25 Jul 2024, 15:23
Official
Dear Helouise
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure