Poor service

On 30/12/21 the geyser at my house started leaking water and was dripping on the ceiling. I closed the geyser and had no water in the taps. On 30th going on to 03 Jan. I phoned Oobainsure, the consultant said that they would assist the claim and continue to promise to keep in touch however. I have received no feedback from them. This is the most painful experience after paying this company such high monthly premiums.

How difficult can it be to get a provider out to sort a geyser issues.