Poor Service

I am writing to formally express my extreme frustration and dissatisfaction with the handling of my insurance claim related to damage to my pool pump and alarm system caused by a lightning strike. An assessor inspected the pool pump and reported the cause as a power surge. However, I was subsequently informed by CLC via email dated 11 April 2025 that power surge damage is not covered under my policy, and that my claim faces a possible rejection. I was told to expect an official letter confirming this decision, but to date, no such letter has been received. Despite numerous follow-up emails requesting: • A clear update on the status of my claim, • A copy of the relevant policy document sections that explicitly exclude power surge damage, • And a formal, signed communication regarding the rejection, I have been met with silence. This ongoing lack of communication and failure to provide documentation is unacceptable, unprofessional, and falls far short of the service standards I expect from OOBA and its representatives. I have previously lodged multiple complaints against CLC for similar disregard and poor service, and this situation only compounds my disappointment. I demand that OOBA provide me with an immediate and definitive update on my claim status, accompanied by a signed official letter outlining the grounds for rejection, with direct references to the specific policy clauses.