NN
Ntombi N

1 reviews | Active since Oct 2021

22 Oct 2021, 11:35

Poor pathetic service especially from Lufuno Mbedzi and her bunch of assessors as she always says ‘l’m waiting for a report from the assessor’...as if those assessors are hired by us

If there was a zero rating l would definitely give them that...Worst service ever from Lufuno Africa Mbedzi..lts almost 3 weeks now without a gate motor and every time my husband calls,Lufuno would say she will go over the assessor’s report and call my husband back ..till to date..Our security is compromised as the gate is manually operated,will they care if anyone gets hijacked by the gate?We have tenants who knock off late at night,what it they get hijacked by the gate?Very disappointed at their service and if ever there’s someone considering them ..juss don’t bother

0
Replies (1)
oobainsure
oobainsure's reply26 Oct 2021, 08:44
Official
Good morning Ntombi

First apologies for the delayed response and thank you for bring your claims process to our attention.

We'll escalate and follow up with the appropriate department and ask that you give us the grace to try and resolve the issues.

Regards
ooba insurance