Poor leak fixing service

Ooba Insure was requested to send a plumber and water leak detector service to fix an underground leak. It took them a month to send a leak detector and plumber. The leak was not correctly fixed, leading to thousands of more wasted water at my expense. Now I again await a plumber to fic the original unfixed pipe. Added to that, Ooba Insure takes forever to respond and I find them highly ineffective, lethargic and unresponsive.