Poor customer service from ooba insurance

This ooba insurance is not living up to the expectation of what they are suppose to do

you call their call center for several hours and no one picks, when someone eventually picks, they tell me that are just picking calls for the claims department, to forward the details to the claims department, but they cant assist in registering a claim, or even telling me when a service technician or assessor will be sent, so my geyser is leaking, my ceiling and house is getting damaged, but i am just suppose to wait without any clarity from the insurance.