MF
Mandla F
1 reviews | Active since Sept 2013
03 Jul 2023, 15:23
POOR Customer Service - Double deductions on my Home Cover.
Hi OOBA. This is really frustrating because I explicitly requested that you give me a call once the move is successful/approved and the current insurer has cancelled the policy, this is not the case as OOBA has deducted money plus Shackleton did also deduct money, how is this even possible that you have 2 insurers deducting money, please can this be resolved as I cannot afford to pay 2 insures. Looking forward to your response.
Can I please be refunded back my money, Thanks.
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Replies (2)
oobainsure's replyOfficial
03 Jul 2023, 15:41Dear Mandla
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's reply03 Jul 2023, 15:41
Official
Dear Mandla
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
MF
Mandla F's updateReviewer Update
04 Jul 2023, 10:57Can I please get help, I have not received help yet.
MF
Mandla F's update04 Jul 2023, 10:57
Reviewer Update
Can I please get help, I have not received help yet.