MF
Mandla F
1 reviews | Active since Sept 2013
02 Jun 2023, 09:14
POOR Customer Service - Double deductions on my Home Cover.
Hi OOBA. This is really frustrating because I explicitly requested that you give me a call once the move is successful/approved and the current insurer has cancelled the policy, this is not the case as OOBA has deducted money plus Shackleton did also deduct money, how is this even possible that you have 2 insurers deducting money, please can this be resolved as I cannot afford to pay 2 insures. Looking forward to your response.
Helpful (0)
Replies (2)0
Replies (2)
oobainsure's replyOfficial
02 Jun 2023, 09:24Hi Mandla
Thank you for letting us know that your concerns are still not been addressed.
I'll escalate your request for the payment issues to be rectified. Please accept our apologies for the incontinence this might have caused
Regards
oobainsure
Thank you for letting us know that your concerns are still not been addressed.
I'll escalate your request for the payment issues to be rectified. Please accept our apologies for the incontinence this might have caused
Regards
oobainsure
oobainsure's reply02 Jun 2023, 09:24
Official
Hi Mandla
Thank you for letting us know that your concerns are still not been addressed.
I'll escalate your request for the payment issues to be rectified. Please accept our apologies for the incontinence this might have caused
Regards
oobainsure
Thank you for letting us know that your concerns are still not been addressed.
I'll escalate your request for the payment issues to be rectified. Please accept our apologies for the incontinence this might have caused
Regards
oobainsure
MF
Mandla F's updateReviewer Update
02 Jun 2023, 13:56No help yet, I have not received a reversal of the debit order yet, Poor customer service, how long should it take really to get my refund.
MF
Mandla F's update02 Jun 2023, 13:56
Reviewer Update
No help yet, I have not received a reversal of the debit order yet, Poor customer service, how long should it take really to get my refund.