Poor customer service

This company has made me feel like they are a ****, my property had an underground water leak which was then reported to them they sent a service provider of their choice when they had to pay they started saying one can claim for two leaks twice a year in response I requested a policy document which wasn’t specific in articulation of their narrative well then the service provider had proposed that all the underground pipes mustn’t be fixed because it will still burst but recommended that they be removed and put in a different position to avoid future problems till date been 3 weeks when am told I will get money for two leaks the third I am to see how to fix it when their own service provide is recommending a very important different issue, I am currently still in wait for their response since they want to pay for two leaks to be fixed mind you these leaks now need me to look for another service provider firstly to detect secondly to fix which is going to cost me more money and they only willing to pay as little as they can this is the worst ever experience when you are hoping that they care these ones unlucky you I am very disappointed in their service also their contact centre you will take the whole week to register a claim and thus on the 3rd week waiting for this claim to be successful with no luck and no one cares if am incurring costs or what.