Poor claims experience with feedback not even relating to me.

I submitted a 2 claims with Ooba, 1 was for my one kitchen basin ,the pipe burst and my cupboard got wet and is falling apart. I was told the claim will be rejected as they do not cover this . During this period when this assessor was on his way to asses i noticed that there is a leak in my roof as there was heavy rain over this period. i have sent numerous emails im not getting any assistance. I was advised that they will not cover my roof as it was due to a lack of maintenance. I bought this house recently and was registered to our name last year July. I can not rebuild the whole house just to have a proper insurance looking after me . I responded to that email advising that i this part of the house where the leak was , is a newly built area and that they part of the entertainment area's roof is not rusted, the older part of the house has a rusted roof but not this part. I am still waiting for feedback. The last email i received that was addressed to me, was said that my claims have been rejected due to my DB wasn't up to COC standards due to lose connections . I have no idea where Thulile Zwane got this information as this is not event a point of discussion for my type of claims . On top of that my COC was done and passed prior to my house being able to be register in our name . This does not make sense . i dread taking this insurance as i have just had difficulties thus far. I am still waiting for feedback but no one is getting back to me .