Poor Claim Assistance - Be Careful

Extremely frustrated with Ooba's claim response team. I had a pipe burst in our roof on Saturday 6 July 2024. Fortunately I was able to isolate the leak. I still phoned Ooba to lodge the claim that very day and requested they only come Monday. Monday came and a contractor, who has no references on the internet, Facebook or anywhere came to repair the leak. This contractor came from Germiston, noting we are based in Middelburg (there are a lot of excellent plumbers in Middelburg). Nevertheless, the contractors came in, had a look and took some pictures of the stained ceiling. They then climbed back in the car, stating that because they have no access, they need approval to open the ceiling. They then left back to Germiston. This happened at about 11:00 on Monday morning (8 July). Since then, Ooba has not made a single attempt to call and inform me on what is happening. I have tried to contact them on numerous occasions, and each time they said they will call me back within an hour. This has happened 3 times alone today, this already being Tuesday. Being concerned, I noted all the reviews on this platform. It seems to be a major, but common problem. Some instances taking weeks/months. It seems I am going to have the same issue. At first glance, Ooba seems very appealing, promising, and competitive with pricing. But do not be fooled. Once you signed the contract, you are in for troubles and can only hope that your claim will be addressed. This is my first claim through Ooba, and truly hope that they will prove me wrong. If they do, Ill be happy to remove my post, but if you read this in the future, note that they have not.