Pathetically Poor claims administration

Claim for a fallen tree lodged on 1 January 2024. Took 10 days for them to send an assessor, who submitted his report the following day. Despite repeated, multiple daily phone calls, all the call centre has doing is saying they're "escalating it". No feedback whatosever, on any other level from OOBA and their claims administrator, 4-sure Claims Administrators. I regret insuring with them.