Pathetic service recommend not to insure your Building with Oobainsure

Absolutely terrible.. claim was lodged 15th January 2023 and yet still not resolved. We follow up in a daily basis via email and telephonically with the same excuse from the claim consultant he has re-escalated the matter. They cannot answer my question nor provide me with the manager contact information to assist by finalising this claim. Basically they refuse to provide us with the contact information. My house almost burnt down due to a explosion that occurred thanks for all the neigbours who has helped us to save our home. Eskom nor Ooba insurance appointed service provider could not confirm what caused the explosion we're without electricity for more than a week eventually we got our own electrician or service provider to assist us. Hence Ooba did not border to assist how pathetic. Our house had to be rewired due to the explosion. I honestly will recommend not to use Ooba insurance at all.