Pathetic service, no communication

We experienced a leakage through the ceiling on the 19th May 2024,and registered a claim. They sent the certain company to assess and fix the leakage. The company guys were so unprofessional and rude. We reported to Ooba on the 7th June that we are still experiencing the leakage and they promised to sent someone to assess the leakage. Till to date no one came to assess, when we do follow ups we are being told that the company that fixed came and assess and the leakage is not related to the geyser but to the pipes. And we have to register a new claim. However, the leakage still comes from the same room. And ooba doesn't want to account for poor assessment and diagnosis from their assessor.