Pathetic service - is this a real company?

Been in the service industry I am sympathetic to the cause, however the lack of service from Ooba is truly outstanding. During a recent claim, which took over 3 weeks, I was not contacted once. I had to call daily to receive updates. In the 6 years I've been with Ooba I have put through two relatively small claims for building insurance. Both of these claims were denied. God forbid I actually had a serious claim. There is a reason there are only 3 testimonials on their website. Disappointing.