Pathetic service.. I'm done with you.

Since I made a claim November that my gate motor was striked with lightning till today I was informed on any progress on my claim.. Kept telling me they will get back to me wich they never did.. Always holding on for long periods and always same excuse that they waiting on feedback from service provider.when I made the claim I told them that since the gate motor isn't working they stole my daughters bycicle out the yard.. Still no rush or feedback from them.. Even when I wanted to escalate to a manager they made me hold for more than 20min coming back saying sorry the manager is out.on Monday 15january they broke in my bakkie *****ing even the carpets.. Since the claim was lodged in November till now I phoned them 12 times and not ones was I called with feed back or progress. Today when I called I was told that a email is send saying the claim was denied because there was no bad weather. So I'm a lier now aswell.. I have been with ooba for 10 years and never have I had service like this before. Ooba I'm done with you.