SD
Semule D

1 reviews | Active since Feb 2024

16 Feb 2024, 10:18

Pathetic service from Katlego Diale & his manager Tintswal.

The dont care abt their clients, there was a storm towards end of Jan that affected my house. We woke up to pools of water that went through the roof & ceiling.i lodged a claim the 29th of Jan up until now a decision is still yet to be made. Each time it rains we sit with water that is causing further damages to our furniture. Iam shopping around for a reliable efficient Insurance for my building. I cant be inconvenienced like this, i keep calling them & be told lies after lies. I find myself panicking each time the clouds get heavily pregnant with rains fearing for more damages!

0
Replies (3)
oobainsure
oobainsure's reply16 Feb 2024, 12:25
Official
Dear Semule 

Please accept our sincere apology for any inconvenience you have experienced.

We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.

Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.

Yours sincerely

ooba insure

SD
Semule D's update16 Feb 2024, 12:30
Reviewer Update
Apology is not helping my situation of a leaking roof.i cant be told to wait another 4-5days & the damage keep getting bigger! This is totally unfair!
SD
Semule D's update22 Feb 2024, 02:32
Reviewer Update
It is Thursday the 22nd & i still havent received any assistance from ooba 4sure & their contractor.@ this point i dont know who is not doing their job. The contractor has been coming to our house since weekend.iam highly disappointed with your service.this is pathetic!!!!