LVdW
Liezel Van der Westhuizen
1 reviews | Active since Feb 2019
08 Sept 2025, 15:17
Pathetic service!
On 17 July 2025 my geyser pipes broke and left me with a waterfall in the house. Ceiling has a huge hole and wooden floors damaged. I phoned my own plumber to fix the issue, but are still awaiting an outcome of the assessor and payback from Ooba. This is already my 2nd review on Hellopeter.
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Replies (2)
oobainsure's replyOfficial
08 Sept 2025, 15:26Dear Liezel
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Yours sincerely
ooba insure
oobainsure's reply08 Sept 2025, 15:26
Official
Dear Liezel
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Yours sincerely
ooba insure
LVdW
Liezel Van der Westhuizen's updateReviewer Update
11 Sept 2025, 13:54I am very unhappy about the handling of my case. Someone phoned me (always someone else than the previous time) and told me that the outcome is that Ooba is not going to pay for any damages. I still haven't received the report of the assessor. I asked to speak to a manager and I am still waiting for the manager to answer my call. I was just put on hold and after 10 min I decided to end the call.
My next stem will be the ombudsman and media. I have never received such a lack of service from any provider!
My next stem will be the ombudsman and media. I have never received such a lack of service from any provider!
LVdW
Liezel Van der Westhuizen's update11 Sept 2025, 13:54
Reviewer Update
I am very unhappy about the handling of my case. Someone phoned me (always someone else than the previous time) and told me that the outcome is that Ooba is not going to pay for any damages. I still haven't received the report of the assessor. I asked to speak to a manager and I am still waiting for the manager to answer my call. I was just put on hold and after 10 min I decided to end the call.
My next stem will be the ombudsman and media. I have never received such a lack of service from any provider!
My next stem will be the ombudsman and media. I have never received such a lack of service from any provider!