Pathetic service by Ooba Insure

I submitted my claim to Oba on 15 May 2019 on 31 May i was informed that my claim was approved and i had to sign the agreement of loss and e-mail it back to them, which i did on the same day, confirming the bank details on the e-mail. After several calls i was informed the payment was authorized on 6 June 2019, i once again confirmed the bank details with the claims consultant. On 20 June 2019 i have still not received payment. The calls consultant then informed me that the payment was made on 6 June 2019, which i never received!!!! I was later emailed proof of payment to a different bank account number and it seems that it is now my problem to retrieve the money from the person they paid it to. I requested the number of their CEO which also fell on deaf ears. This is really pathetic service, and would not recommend this company to any prospective home buyer.