PATHETIC SERVICE BY OOBA BOND INSURANCE VIA HOLLARD

OOOBA BOND INSURANCE HAS BEEN THE WORST EVER DURING THIS DIFFICULT PERIOD OF THE NATIONWIDE LOCKDOWN. WHEN MY BOND WAS APPROVED THEY ADVISED ME TO TAKE OUT BOND PROTECTION INSURANCE, WHICH I NOW FIND OUT IS VIA HOLLARD INSURANCE. WHEN I CALL HOLLARD THEY SEND BACK TO OOBA AND VICE VERSA. GETTING IN TOUCH WITH THEM IS LIKE GOING TO THE MOON AND BACK (THAT PERHAPS MIGHT BE EASIER).

WHEN THE NCR IS REQUESTING ALL CONSUMERS TO FIRST CLAIM FROM THEIR CREDIT INSURANCE AS IT WILL COVER MONTHLY INSTALMENTS DURING THIS TIME OF THE LOCKDOWN WITH THE ''INABILITY TO EARN AN INCOME'' AND THE MAJOR BANKS HAVE ALSO AMENDED THEIR CREDIT POLICIES TO COVER THIS, OOBA HOWEVER, CLAIMS THAT THEY WILL ONLY PAY IF I AM RETRENCHED.

WHO KNOWS HOW LONG THIS LOCKDOWN WILL CONTINUE AND MY CREDIT OBLIGATION WILL NOT BE MET AND THEY REFUSE TO ASSIST USING THEIR POLICY JARGON.

THEY HAVE BEEN SO SELFISH DURING THIS DIFFICULT TIMES, LOOKING THROUGH THEIR TERMS AND CONDITIONS TO ESCAPE PAYING CLIENTS.

I AM NOT ASKING FOR MY BOND TO BE SETTLED, I ONLY WANT THE INSTALMENTS TO BE COVERED WHILST I AM UNABLE TO EARN AN INCOME.

THEIR CONSULTANTS ARE ALSO NOT CLUED UP ON HOW TO HANDLE CLIENTS THEY JUST TELLING YOU OUTRIGHT THAT THEY CANT ASSIST UNLESS YOU ARE RETRENCHED.

THIS IS RIDICULOUS AND CLEARLY AN EXPLOITATION OF CLIENTS DURING THESE CHALLENGING TIMES WHEN THEY SUPPOSED TO BE ACTING IN SOLIDARITY AND ASSISTING LIKE EVERY OTHER FINANCIAL INSTITUTION.

EVERY OTHER MAJOR BANK IS COMING FORWARD AND UTILISING THEIR CREDIT POLICIES TO ASSIST INDIVIDUALS, THEY ALL STATE THEIR POLICIES COVER COVID19 AND THOSE THAT DO NOT HAVE NOW INCLUDED IT IN THEIR POLICY.

BUT OOBA/HOLLARD REFUSE TO PLAY THEIR PART!!!

I AM HIGHLY DISAPPOINTED WITH THEIR RESPONSE!!!!