Pathetic Service after claim registration!!! No customer concern.

Claim Number - OOBA***/1. I'm writing this review with absolute disappointment. I have lodged my claim on the 5th of February for a leaking pipe and resultant damage. On the 5th of February, I had a service provider contact me and come out to my property. They advised the fault and that they will report it to the insurance company. From that day till this very day, I have not heard from my insurance company to provide me with feedback on the status of my claim. I have made 4 phone calls on different occasions only to be advise that they awaiting feedback and that they will look into it. All the agent seems to be *********** and actually don’t know any steps to follow. Today the 15th of February, I spoke to an agent (Khethiwe Zwane) who has been with the insurance company - claim division for less than 2 months. When asked a question on what is the turn around for a decision on a building claim and she told me she does not know this. I asked to speak to her manager and I held on the line for 20 mins then was told that her manager named Chris is in a meeting. Khethiwe Zwane. Long story short, this frustration does not come from the fact that my claim will be settle or rejected but from the fact that as a customer, I have been treated unfairly and I have not been kept informed. My premium has been paid every single month without default and this is the service received! I cannot stay with this insurance company who worries about collecting premium but no customer centricity WHATSOEVER! I will never recommend Ooba Insure/4-Sure administrators to anyone in this lifetime and I will make sure every social media platform hears about this!