PATHETIC SERVICE

On the 10/02/2020 I contacted Ooba buildings insurance after my gate motor had stopped workingaited on the call for 5 minutes with no answer. On the 11/02/2020 I again called Ooba buildings insurance and after 3 tries I finally got through to them on the 4th call at 8am,I spoke to a woman who had assured me that my claim would be attended to and that she would even authorise the claim on the spot when the appointed company assesses the motor due to my wife having to jump off he vehicle and push the gate open in a dangerous area..... on the 11/02/2020 at 9:11am Digicall Assessing Solutions(pty) ltd sent me an sms stating that they were allocated to attend to my claim. On the 12/02/2020 at 7:08am Digicall Assessing Solutions (pty) ltd again sent me an sms stating that someone will be in contact with me shortly to attend to my claim, I was caled at 8am by someone from the call center telling me they will appoint someone to call me to come assess the motor. I was called by the person appointed to come to my property at 8:07am who came through at 10:30am and assessed the motor claiming that my power supply had been wet, when I asked him to repair it and that the lady from Ooba said she would authorize the claim immediately he rep**** by saying that he doesn't know anything about it and that he doesn't have spares with him. At 10:23am Ooba sent me an sms stating my claim number and access to be paid. On 13/02/2020 at 8:50am B&M services sends me an sms stating that they were appointed to attent the the motor and will contact me shortly....no one called me. At 13:02 I recieved an sms from Hollard insurance stating that my claim has been registered and that i should refer to the claim number for reference. On 14/02/2020 at 11:54am I called B&M services after waiting for a call from them to no avail, I spoke to a guy who didn't even know what he was doing and took a while before he could even find my file/claim, he then said that he was waiting for the authorization from my insurance company to go ahead with the repair. At 12:14pm I called Digicall Assessing Solutions (pty) ltd to find out what was the matter with the claim, I was told that the authorization was sent to B&M services and that it wss accepted at 8am that morning by B&M services so I asked the lady on the call to please follow up on it as it is becoming very inconvenient that my wife is having to jump off the vehicle and push the gate open with a baby in the car and that we live in a dangerous area where hijacking is high, she assured me that she will call B&M services and attend to the issue. It is currently the 17/02/2020 11:58am and I have yet to be contacted by B&M services to repair my gate motor, on 15/02/2020 a burglar got into my yard through the front gate and poisoned my dog, stole a R2000 drill and a R700 extension cord..... I would like to know who is going to replace those items as well as who is going to pay the vet fees for my dog.