Pathetic service

Hi All,

My property has been insured with OOBA from the time I've purchased it. My payments have always been up to date even during the covid period and I am absolutely appalled with the service I'm getting.

There is so many different people to deal with just to get feedback for the finalizing of my claim. I can say we all have been affected by the floods and that is why we turned to our insurance but mind you their service is absolutely pathetic and unacceptable.

My husband and I have been sent from pillar to post with them and it makes me wonder if this was their own person insurance company, would they like to be treated in this disgusting way???

Its been over a month since I submitted my claim and to date they still giving us excuses about it be finalized.

Please acknowledge this post and I want urgent assistance.