MM
Mmaidi M
1 reviews | Active since Nov 2020
19 Nov 2020, 15:04
Pathetic Ooba agents. No progress feedback feom Insurer
I have been a client for some time with ooba building insurance. On 1 November 2020 i had the unfortunate experience resulting from the thunderstorms. I lodged a claim on Monday 2 November. To date 19 November 15h00 i still dobt have clue why there's delays in my claim processing. I have called 3 times already. Whats is most irritating and driving me crazy is that each time u call i have to rell the agent to update my cell number which they have captured incorrectly. This is beyond pathetic to say the least.
My belongings are outside the building getting damaged each day due to external elements and rain.
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Replies (2)
oobainsure's replyOfficial
20 Nov 2020, 13:02Hi M****i, We are sorry to hear about this. Thank you for bringing it to our attention. We shall investigate and provide feedback.
oobainsure's reply20 Nov 2020, 13:02
Official
Hi M****i, We are sorry to hear about this. Thank you for bringing it to our attention. We shall investigate and provide feedback.
MM
Mmaidi M's updateReviewer Update
15 Dec 2020, 20:19Today is 15 December 2020. The claim i logged on 2 November 2020 is still open and only resolved 50%.
The claim handler on this case is totally inconsiderate and provides pathetic n disgusting service. I think his name is Tshenolo or something along those line.
Tell me Ooba/Hollard when is this claim going to be resolved and closed? We are 2 weeks shy from a new year!!!
I provided my policy and ID nimber in Nov 2020 in response to the message above. No one to this day has bothered to make contact via email or leave a voice message.
The claim handler on this case is totally inconsiderate and provides pathetic n disgusting service. I think his name is Tshenolo or something along those line.
Tell me Ooba/Hollard when is this claim going to be resolved and closed? We are 2 weeks shy from a new year!!!
I provided my policy and ID nimber in Nov 2020 in response to the message above. No one to this day has bothered to make contact via email or leave a voice message.
MM
Mmaidi M's update15 Dec 2020, 20:19
Reviewer Update
Today is 15 December 2020. The claim i logged on 2 November 2020 is still open and only resolved 50%.
The claim handler on this case is totally inconsiderate and provides pathetic n disgusting service. I think his name is Tshenolo or something along those line.
Tell me Ooba/Hollard when is this claim going to be resolved and closed? We are 2 weeks shy from a new year!!!
I provided my policy and ID nimber in Nov 2020 in response to the message above. No one to this day has bothered to make contact via email or leave a voice message.
The claim handler on this case is totally inconsiderate and provides pathetic n disgusting service. I think his name is Tshenolo or something along those line.
Tell me Ooba/Hollard when is this claim going to be resolved and closed? We are 2 weeks shy from a new year!!!
I provided my policy and ID nimber in Nov 2020 in response to the message above. No one to this day has bothered to make contact via email or leave a voice message.