Pathetic Ooba

Thee worst ever...I spent a whole month phoning after them regarding a claim which I placed on the 31st of December... everytime a new agent would tell me that they'll get back to me with feedback only for me to call them again the following day.. I found that they only react when I call to ask for feedback regarding this claim... and today on the 31st...exactly a month since my claim, I was told that it has been declined.. lol they don't even have the decency to call and explain to me, I had to learn about the outcome only when I made the call... I paid my premiums for the last 3 years without any hassles and this is the service.. disgusting service with poorly trained agents.. pathetic ooba.. take your money elsewhere.