Pathetic customer service and horrible agents

Worst insurance claim process i have experienced, you literally have to call them everytime to get the claim next stage move,they promise to call you back and they never, horrible customer service to say the least.I logged claim and every time for something to happen I had to call ,now geyser has been replaced and I'm calling them to send plumber to connect and they promise we will call you back.seems they have no track of what is happening with the claims.i had chosen my own plumber to avoid all this back and forth and they instead imposed their own plumber based on price but pathetic service.had my chosen plumber done the work my geyser issue would have long been completed. JUST SEND THE ELECTRCIAN TO COMPLETE THE REMAINING PART FOR GOD'S SAKE. YOU CISTOMER AGENTS ARE THE MOST USELESS EVER!!!!!