Pathetic Customer Service

I am extremely dissatisfied with Ooba Building Insurance. The customer service is absolutely pathetic. I submitted a claim for my pool filter two weeks ago and, to this day, I have not received any call or response indicating that my claim is being processed. Customer Service rep Leilane Ferris advised they called, but no call was received. This is unacceptable and shows a complete lack of respect for customers.

I have tried to be patient, but the lack of communication and transparency from Ooba is incredibly frustrating. It's concerning that a company entrusted with protecting my home can be so negligent when it comes to handling claims.

If I do not receive a response or an update on my claim immediately, I will be moving to another service provider that offers better customer service and values their customers.

Extremely unhappy customer!