Pathetic communication and resolution of claim incident

To date, no satisfactory feedback has been received regarding claim number ***6*001*001.

Following the geyser replacement on 17/03/2022, a further review by an electrician was requested. An additional report by the contractor was submitted to May Botha and Musa Rooi on 18/03/2022 at 16:20, to which no further feedback was received. Based on the telephonic discussion with the OOBA/Brolink call centre agent on 22/03/2022 at 09:58, the report has not been received yet. Likewise, no acknowledgement to my communication from May and Musa was provided.

Please urgently provide feedback on the matter as I constantly have to follow up on the outcome with the various parties involved. Similarly, all the policy holder duties and requirements have been fulfilled, yet I'm given the run around.

What is the point of immediately providing notice of a claim incident, when the turnaround time for resolution is disregarded.