Pathetic claim service!

Our first claim with Ooba Insurance went as follows: 12/04/2022 - informed Ooba of damages 13/04/2022 - did a follow up to confirm that the claim was registered 17/04/2022 - received an email: claim registered 20/04/2022 - the service provider and loss adjustor came out for inspection 21/04/2022 - I informed Ooba that both parties were at our promises for inspection 29/04/2022 - I asked for an update as I haven't heard anything since the 21st 03/05/2022 - Followed up again - still no feedback received! 03/05/2022 - Received response saying how extremely busy they are, I responded that I understand, but it doesn't mean that they don't have to communicate! Since 03/05/2022 - 23/06/2022 been contacting them at least twice a week, spending hours on the phone and still no proper feedback!!!

It's been more than 2 months now!!! Absolutely ridiculous!