KB
Kaylea B
1 reviews | Active since Nov 2019
15 Aug 2020, 06:52
PATHETIC AT INSURANCE! STICK TO HOME LOANS ONLY
We placed a claim for water damage in December. And the damage was only "fixed" last month.
Im very unhappy with the service received from Ooba insure. Half my bedroom cupboard had water damage so you guys replaced only that half now I cringe when I get into bed and look at it because the new cupboard on the right looks totally different to the old cupboard on the left side.
You guys are also so stingy you didn't even get someone to look in the roof to see why its leaking. Surely that should also be part of the claim? To fix the problem and not just replace the damage?
I won't recommend your insurance to any one. I really feel like I wasn't looked after as a customer and you guys didn't care at all.
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Replies (1)oobainsure's replyOfficial
17 Aug 2020, 09:56Hi Kaylea, We are sorry to hear about this. Thank you for bringing this matter to our attention. We shall investigate the matter and provide feedback.
oobainsure's reply17 Aug 2020, 09:56
Official
Hi Kaylea, We are sorry to hear about this. Thank you for bringing this matter to our attention. We shall investigate the matter and provide feedback.
