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Mpho M

1 reviews | Active since Mar 2009

19 Jan 2024, 12:01

PATHETIC AND USELESS INSURANCE.DON'T DESERVE ANY STAR RATING, NOT EVEN A ONE.

I sent a mail on 08Jan to register a gate motor claim. The useless assessor came the next day to check it, I call him USELESS because he told my son he'd call me with an update on the same day. I'm still waiting for his call 10days after. I called their support line to complain on Friday 12Jan. I spoke to a useless agent called Kutlwano. I call him USELESS because he read to me on their system that the assessor sent the pictures and they were waiting for his report as to whether to repair or replace. He promised me he'd ask the assessor to call me, haven't received the call. I wrote again on Wednesday to complain and todate, still nothing happened, no one has called me, because NOBODY CARES. This is the most USELESS insurance I've ever come across. For two full weeks now my gate is operating manually...I have to push the gate every morning and evening but I pay insurance, FOR WHAT?

0
Replies (2)
oobainsure
oobainsure's reply19 Jan 2024, 12:31
Official
Hi Mpho

There's probably nothing we can say now to restore your faith in our process.  I've escalated your claims and I ask for another opportunity to resolve your claim.

Regards
oobainsure

MM
Mpho M's update24 Jan 2024, 11:06
Reviewer Update
So I received a call from a CT number on Friday the 19th promising that the claims department would contact me to resolve the query. Yes Luyanda called me on Saturday promising that the technician would call me on Monday to confirm the time when he'd come for the motor replacement. He kept mincing replacement and repair, so I asked him to be clear on what will be done and he said replacement. I didn't get any call on Monday, instead i received an email on Monday evening advising that a refund will be processed so i can get my own supplier to do the work. Was I not surprised? So i waited three weeks just to be told that i must get my own supplier? Why? And the money to be refunded is the price of the equipment minus the excess fee. What about the labor costs? Surely the supplier will charge more than the R850 excess fee. What is the reason for all this incompetence? I don't know why OOBA appointed 4-Sure to administer their claims, this was the WORST decision ever. The time to taken to respond to mails is ridiculous to say the least. No sense of urgency at all. I have been manually operating my gate for 3 full weeks...what if i had intruders? Who would cover the costs, and my life? Has anyone thought of what this means for my safety? I wrote them back saying I will not sign the refund form until the issue of labor costs has been clarified. And NO, I HAVE NOT RECEIVED ANY RESPONSE YET!