Oobe insurance poor service

Ooba has taken my claim to a whole new level of disappointment i have registered a claim due to heavy rain i had some ceiling damage. After many calls to them there has not been anyone to assess the damage for 3 weeks now .i called them again and then they said somebody was already by me to assess the damage to my carpets whereby I told them I don't have any carpets in my house they yet again said they will escalate the matter and get back to me with no avail. I phoned them again guess what they asked meis it for the carport or ceilings where i told them i want it sorted out as did not claim carpets or carports what so ever aslnd still nothing has been done as we are nearing a month noe