Oobainsure/ 4-Sure

On 23/12/21 the geyser at my house started leaking water and was dripping on the ceiling. I closed the geyser and had no water in the taps. On 23/12/22 at about 08:15 I phoned Oobainsure, the consultant said that he will register a claim. On 2023/12/23 I phoned again because I heard nothing from Oobainsure. The consultant said that a claim was never registered and that she will register a claim and that a service provider will come the next day by 10:00. On 2023/12/24 I phoned again because no one came to my house. The consultant said there in no service provider available but will look for one and phone me back, I was not phoned back. On 2023/12/26 I phoned again and was told by the consultant that a provider will come to my house on 2023/12/28 after 10:00. On 2023/12/ service provider Theo's Chairs Enterprise sent me a message that they will not be coming on 2023/12/28 because they are attending a burst pipe and will only come on2023/12/29. It is a week now without water and no service. Just getting a run around. Oobainsure are using 4-sure for their insurance.