oobah = *****/****

Bought a house 4 months ago and got insurance through ooba as the bank aprroves them. Because of all the rain and storms during the last few months there are a few leaks in the roof that have only started leaking now after we have been living there for a few months. Lodged a Claim on 15-01-21, said I would be contacted in 48 hours. A few days past and phoned again, they contacted the contractor again and said I will be contacted. A few days later I had to phone again and again to request someone to come out. New contractor contacted me and went out to the house to do the assessment. Days past again and no contact from ooba, every time they say the contractor has not sent some sort of document, or photos, or reports, or blank emails, always a different story. And everyday I have to phone, at my cost as everyone always says they will phone me back. From 15 Jan to 9 Feb and I receive the first call from brolink to say the claim has been rejected and I must contact ooba again directly to get a rejection letter. After phoning again and again no one can tell me when I will receive the letter, as the matter can not be continued before receiving said letter. 16 Feb 2021 and again I have to phone again to find out why I have not received my letter, as it apparently takes 5 days to send out the letter, again I have to argue to get results. Then I receive the letter stating that it has been rejected due to poor workmanship on behalf of the previous owners. Then comes the arguments that clear them of any responsibility to cover any charges or repairs, and I get asked the queston , why is it the responsibility of ooba to fix the leaking roof. Because that is the main purpose of having insurance, I pay insurance so that in the case of a problem I am insured and so that it can be repaired and be in the same position I was before there was a problem. Do not use them, they have a lot of one line points to ensure they do not have to pay any claims. You are covered by one point, and further down the line, there is something that clears them of that exact same thing They are happy to take your money and give you no service. They have the worst service ever. After reading on here I have seen a lot of similar posts, wish I had been reading here before allowing them to ***** my money. I will continue my claim and will also be contacting the ombudsman!!!! New insurance company for me, thank you! #useless