AB
Amelia B
1 reviews | Active since Dec 2017
20 Apr 2022, 10:33
OOBA/Brolink slow/no resolve
In May 2021 they geyser and thermostat was replaced. The roof was not reinstated properly and no post inspection was done, I now have rain damage to my ceiling. This same geyser does not heat up since load shedding started last week. I have reported the issue but have not been contacted by any OOBA/Brolink contractor/assessor. I am starting to fall ill from having to take cold showers.
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Replies (2)
oobainsure's replyOfficial
20 Apr 2022, 12:29Dear Amelia
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
oobainsure's reply20 Apr 2022, 12:29
Official
Dear Amelia
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
AB
Amelia B's updateReviewer Update
21 Apr 2022, 19:28Thank you for the public response and calls received. However, I still don't have hot water. I undetstand that an electrician has been appointed to tend to the timer switch and an assessor to inspect the roof and ceiling, but neither has been in contact with me.
I appreciate that you might have numerous service requests and complicated internal procedures. I think I've asked for assistance 4 times in the 8 years I've been a client -the last of which I repaired privately as it was faster and cheaper.
My monthly premium is short of R1000.
Is there any insurer in SA willing to offer me building insurance and to tend to me faster than 72 hours (and counting)?
I appreciate that you might have numerous service requests and complicated internal procedures. I think I've asked for assistance 4 times in the 8 years I've been a client -the last of which I repaired privately as it was faster and cheaper.
My monthly premium is short of R1000.
Is there any insurer in SA willing to offer me building insurance and to tend to me faster than 72 hours (and counting)?
AB
Amelia B's update21 Apr 2022, 19:28
Reviewer Update
Thank you for the public response and calls received. However, I still don't have hot water. I undetstand that an electrician has been appointed to tend to the timer switch and an assessor to inspect the roof and ceiling, but neither has been in contact with me.
I appreciate that you might have numerous service requests and complicated internal procedures. I think I've asked for assistance 4 times in the 8 years I've been a client -the last of which I repaired privately as it was faster and cheaper.
My monthly premium is short of R1000.
Is there any insurer in SA willing to offer me building insurance and to tend to me faster than 72 hours (and counting)?
I appreciate that you might have numerous service requests and complicated internal procedures. I think I've asked for assistance 4 times in the 8 years I've been a client -the last of which I repaired privately as it was faster and cheaper.
My monthly premium is short of R1000.
Is there any insurer in SA willing to offer me building insurance and to tend to me faster than 72 hours (and counting)?