OOBA/4SURE insurance *****ulant and unprofessional

On 17 July 2024 my daughter reported a claim to OOBAsure regarding damages at her property which is insure by OOBAsure( OOBA***/1 Hulme). During the claim process it was mentioned that a MR.Thomas who is in service of 4Sure will be the assessor. Up until today at 10:00 there were NO assessor at my daughters premises. And according to 4Sure the claim was not approved due to the report from the "Absent" Mr. Thomas assessor. There was a contractor Mr.Steenberg at her(my daughter's) adress whilest I was present, who told me and my daughter that he was appointed by MrThomas to write a report on the damage and cause thereof. I saw the report from Mr Steenberg ,the contractor, according to him there was a legit claim due to the fact that the damage was caused by crime. Mr Steenberg submit a statement whereby he stated that he submitted the damage report to the assessor Mr Thomas from 4Sure ,and the report that he saw which was sent to 4Sure was not the report that he submited. Fact was changed so that it caused the claim not to be approved. So if this is the modus operandi of OOBA/4Sure how they handle their claims ,and allow their assessors to sit at home getting fat form their compensation without assessing the damaged area ,it can being seen as ***** and I will spread the word of OOBA/4Sure's incompetence and *****ulant manner of treating their loyal paying customers. This will force me to seek other options of insurance because OOBA/4Sure is not capable of treating their clients with respect and dignity and they allow *****ulant assessors to conduct their work. The person from that was told my daughter that the claim was not successfull ,irrespective of all the statements and documentation that was submitted to proof ******** activities which caused the claim ,is Katlego Mokoena from 4Sure.