OOBA/4-sure (NOT-SURE should be the name)

OOBA/4_SURE I had a water damage claim on the 1st Feb2024 The contractor came to my house the 2nd Feb 2024 to do a formal inspection on the damage They told me the outcome would take about 2 weeks as i was also leaving for a work trip to Indonesia for 2 weeks I came back from Indonesia after 2 weeks and started to call 4-sure to find out what is the progress on my claim, first call that it is still in validation process, 2nd call still in validation process, 3rd call they will find out what is taking so long, 4th call still they will find out why it is taking so long, 5th call the claim was rejected. Up until today after numerous calls and emails to OOBA and 4-sure i am still awaiting the formal rejection letter for me to dispute the outcome of the rejection. It seems like there is a big problem with 4-sure insurance as they just dont give a ****, taking your money every month is not a problem until the claims come in They need to keep in mind that our money (clients money) are paying their salaries, less clients less money, no clients no job. They have a up to **** attitude towards clients.