MK
Mikeila K
1 reviews | Active since Sept 2020
17 Dec 2024, 11:38
Ooba you are the worst!!!!
Worst insurance company in the world, We submitted a claim in November and were told that it would take 10 days. Until now our claim still hasn't been resolved the only feedback we get is we will call you back or sorry for the inconvenience. The call center people also love just putting us on hold and never taking us of again.
This has resulted into multiple breakins, we have lost 2 pets and I am not able to send me nanny home to her kids for Christmas because she has to babysit the house. (we work away from home)
Ooba you are ruining our lives!!
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Replies (1)
oobainsure's replyOfficial
18 Dec 2024, 09:19Dear Ms Kruger,
I am truly sorry for the frustration and distress you’ve experienced. I want to assure you that I’ve escalated your complaint to the head of the department, and we are prioritizing the resolution of your claim.We deeply regret the impact this has had on you and your family, and we are committed to resolving this as quickly as possible. Our team will be in touch soon.
Sincerely,
oobainsure
I am truly sorry for the frustration and distress you’ve experienced. I want to assure you that I’ve escalated your complaint to the head of the department, and we are prioritizing the resolution of your claim.We deeply regret the impact this has had on you and your family, and we are committed to resolving this as quickly as possible. Our team will be in touch soon.
Sincerely,
oobainsure
oobainsure's reply18 Dec 2024, 09:19
Official
Dear Ms Kruger,
I am truly sorry for the frustration and distress you’ve experienced. I want to assure you that I’ve escalated your complaint to the head of the department, and we are prioritizing the resolution of your claim.We deeply regret the impact this has had on you and your family, and we are committed to resolving this as quickly as possible. Our team will be in touch soon.
Sincerely,
oobainsure
I am truly sorry for the frustration and distress you’ve experienced. I want to assure you that I’ve escalated your complaint to the head of the department, and we are prioritizing the resolution of your claim.We deeply regret the impact this has had on you and your family, and we are committed to resolving this as quickly as possible. Our team will be in touch soon.
Sincerely,
oobainsure